Frequently asked questions
1. What types of digital products do you offer?
We offer a variety of digital solutions including website themes, WordPress plugins, PHP scripts, source codes, and other tools to help you build and enhance your website or application.
2. How do I download a purchased product?
After completing your purchase, you’ll receive a download link in your account dashboard and via email. Click the link to download the product file directly.
3. Are the products customizable?
Yes, most of our themes, plugins, and scripts come with documentation that helps you customize the code as needed. However, please review the product description for specific customization options.
4. Do you offer customer support for purchased products?
Yes, we offer support for all our products. You can reach out to us via the support portal or email for technical assistance and troubleshooting.
5. Can I use a product on multiple websites?
Our licensing varies by product. Some items allow for single-site use, while others come with extended licenses for multiple sites. Please check each product’s licensing terms before purchasing.
6. Do you offer updates for your products?
Yes, regular updates are provided for active products, especially for security patches, new features, and compatibility improvements. Customers are notified via email or can download updates from their account.
7. What is your refund policy?
We offer refunds on a case-by-case basis. If there’s a technical issue that cannot be resolved, you may be eligible for a refund. Please review our full refund policy for details.
8. Are the digital products compatible with all hosting providers?
Most products are compatible with popular hosting providers, but specific server requirements are sometimes necessary. Check the product’s requirements section before purchasing.
9. Can I resell or redistribute purchased products?
No, our products are for personal or commercial use only on your sites or client sites. Reselling or redistribution without permission is prohibited.
10. What payment methods do you accept?
We accept a range of payment options including credit cards, debit cards, and secure payment gateways like PayPal. Full details are available at checkout.