1. General Policy Overview
Due to the nature of web development services—which involve significant upfront creative work, resource allocation, time commitment, and customized intellectual property development—all fees paid to WEB OMI SOLUTIONS (“Company,” “we,” “us”) are generally non-refundable once work has commenced or time has been allocated to the project.
This policy outlines the conditions under which cancellation may occur and the corresponding refund entitlements.
2. Project Cancellation by the Client
A project is officially considered canceled only upon the receipt of a formal, written notice from the Client.
A. Cancellation Before Project Commencement
- If the Client cancels the project before any work has begun (i.e., before the first scheduled development or design meeting, and before any internal resources have been dedicated), the Company may agree to a refund of the initial deposit or retainer, less any non-refundable costs incurred (such as software licenses, domain purchases, or specialized planning time).
- A processing fee of [5%] of the initial payment may be retained to cover administrative costs.
B. Cancellation After Project Commencement
- If the Client cancels the project after work has commenced (including, but not limited to, discovery, strategy sessions, wireframing, design mockups, coding, or content preparation), the Client will be responsible for paying the full amount of all work completed up to the date of cancellation, based on the hourly rate specified in the Scope of Work (SOW) or the completed project milestones.
- No portion of any fees paid for completed milestones or accepted work phases will be refunded.
- If the paid amount exceeds the value of the completed work and costs incurred, a refund for the remaining balance may be issued. If the value of the completed work exceeds the amount paid, the Client must pay the outstanding balance immediately upon cancellation.
3. Service-Specific Policies
A. Deposit/Retainer Fees
Initial deposits or retainer fees are used to secure project scheduling, allocate resources, and cover initial discovery and planning costs. These fees are non-refundable once the project has started.
B. Milestone Payments
Payments made upon the completion and acceptance of a specific project milestone (e.g., “Design Approved,” “Beta Launched,” or “Content Uploaded”) are considered final and non-refundable.
C. Monthly Maintenance and Hosting
- Maintenance or hosting fees are billed monthly/annually in advance.
- If the Client cancels a maintenance or hosting contract, the service will remain active until the end of the current billing cycle. No partial refunds will be issued for unused time within that cycle.
4. Project Cancellation by WEB OMI SOLUTIONS
The Company reserves the right to terminate the project or service agreement immediately if the Client:
- Fails to make payments according to the agreed-upon schedule.
- Fails to provide required content, feedback, or approvals, causing the project to be stalled for more than [30] consecutive business days.
- Breaches any material term of the Service Agreement or these Terms and Conditions.
In the event of cancellation by the Company due to Client breach, the Client is obligated to pay for all work completed up to the termination date. No refund will be issued.
5. Refund Conditions and Process
A. Timeframe for Refunds
Any approved refund (as determined under Section 2.A) will be processed and credited within 10 business days of the formal written cancellation and final accounting.
B. Method of Refund
Refunds will be issued via the original payment method unless otherwise agreed upon in writing.